frequently asked questions
FAQs
How can I contact with your sales?
- Cathy
- WhatsApp: +8615076180506
- WeChat: +8615076180506
- Mail: cathyossolar@gmail.com
Are you trading company or manufacturer ?
We are the manufacture.
Are OEM services available?
Yes, just provide your drawing and your requirements.
How to make payment?
Paypal, Westen Union, Money Gram or T/T transfer etc
How long does it take to process orders?
It usually takes 10-14 business days to process most orders for no stock, if stock available, only take 2- 3 business days.
What is the packing method?
For small piece, we use carton box; for big piece, we use exporting grade plywood case.
How to ship?
Sea freight, Air freight or International express(DHL, FEDEX, UPS…) all are available.
What is the warranty ?
12 months against B/L date
Our Service
Inquiry Service
Professional analysis service Rich experience sales manager providing different kinds of solution
Transportation Service
There are multiple transportation vehicles near the port for fast delivery
Packing & Shipping
Multiple Packages： Drum, IBC TANK, ISO TANK, Bulk ship Multiple Deliveries： Railway, Ship, Truck